Exchange Policy


The sale of any Engineering and Clean Technologies Limited (Engcleantech) product is subject to the terms and conditions of sale detailed below.

  1. In these terms and conditions, the following definitions shall apply:
    • “Seller” refers to Engineering and Clean Technologies Limited (Engcleantech)
    • “Buyer” means the consignee and/or his/her agents named on the sales order and/or invoice.
    • “Product” means the product sold by Seller and purchased by Buyer, as specified on the invoice in respect of that purchase and sale.
  2. The Seller agrees that on purchase of the Product by Buyer, the Seller will repair or replace, within in its sole discretion, the Product as follows:
    • Where the Product was purchased new by Buyer, in accordance with the terms and conditions of the Warranty Contract or other relevant warranty agreement entered into by the parties hereto; provided that this contract has not been voided and that the damage or other issue with the Product is not excluded from coverage by the Warranty Contract or the other relevant warranty agreement.
    • The Seller shall not under any circumstances be liable for any defect, indirect or consequential loss or damage suffered by the Buyer in connection with the sale of Product or for any other remedies or damages for loss of use of Product. The Buyer agrees that in no event shall the Buyer’s remedies under this contract exceed the Product’s purchase price.
    • Where the Product is delivered to Buyer, the Buyer shall inspect the Product thoroughly prior to acceptance for any defect and/or non-conformance with the Product viewed in the showroom before the Buyer accepts the Product. Removal of the Product from the Seller’s store premises by the Buyer or his/her agent shall be deemed to constitute acceptance by the Buyer or his/her agent of the Product as is.
    • The Product should be inspected thoroughly by the Buyer at the time of delivery for any defect and/or non-conformance with the Product viewed in the showroom / or online before the Buyer accepts the Product. The acceptance by the Buyer or his/her agent of the Product shall constitute acceptance of the Products as is, and received in good condition.
    • The Buyer irrevocably waives any claims against the Seller regarding any defect and/or non-conformance with the Product upon the Buyer’s acceptance of the Product, unless notice is given in writing within 24 hours from the Buyer’s acceptance of the Product.
  4. RISK
    • The Buyer shall assume the risk for the Product upon delivery.
    • Interest will be charged at a rate of 2% per month on the amount of the purchase price of the Product for which the Buyer has not taken delivery beyond twenty-one (21) days from the date of creation of the contract for the sale.
    • Interest at a rate of 2% per month shall be charged on any balances overdue and outstanding from the purchase price of the Product which remain unsettled at the end of the following month after which the Product was delivered.
    • The Buyer shall be liable for all and/or any additional expenses, including legal expenses, incurred as a result of the Seller having to take action to recover any and/or all outstanding balances on the purchase price of the Product.
    • Any variation or waiver of the terms and conditions herein (including any special terms and conditions agreed between the parties) shall not be valid unless agreed to in writing by the Seller. The Seller reserves the right to amend the forgoing terms and conditions.
    • This Contract is made between the Buyer (as identified and named overleaf) and the Seller.
    • The Seller agrees that on purchase of the Product by Buyer the Seller will repair or replace, within in its sole discretion, the Product as may be required by this Contract in accordance with the following terms and conditions.
    • The Contract is not an insurance policy or guarantee, is not transferable and is only valid in the country of purchase of the Product.
    • The Contract becomes effective from the date the Product was delivered to Buyer and Seller offers warranty coverage, as set out, on certain products.
    • Service calls by Buyer relating to Product misuse/abuse/neglect (as determined solely by the Seller) including removal or alteration of serial numbers or misunderstanding on the current operation of the Product.
    • Service calls to correct the installation of Buyer’s major product/item, to instruct Buyer on how to use the major product, to replace or repair house fuses, or to correct house wiring or plumbing.
    • Damage to Product caused by unauthorized repair or bad installation, non-removal of shipping bolts for washers, theft, burglary, accidents involving sand or water or fire, intrusion, malicious damage, impact, corrosion/moisture (rust/mold), battery leakage, animal or insect infestation inclusive of pests and rodents, computer viruses, vandalism, acts of war and Acts of God including wind, freezing, earthquakes, storms, hurricanes, flooding, tornadoes, lightning etc.
    • Damage, fault or failure resulting from electrical wiring and connections, user facilitated minor adjustments and settings, external antenna or local reception problems, structural problems of Buyer’s premises, inaccessible Products or parts, negligence, misuse, tampering or abuse, whether willful or not.
    • Damage, fault or failure due to improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the Product, movement of the Product.
    • Consumables parts or accessories for the Product which are intended to be replaced by Buyer.
    • Normal wear and tear to Product, for example but not limited to, fading or loss of color, fraying of fabric, distortion of the shape of product interior fillings, soiling from human or animal perspiration, hair/body oils and odors.
    • Cosmetic damage to Product including but not limited to scratches, dents, punctures, chips, scars and bites, peeling, scaling, breakage, swelling and shrinkage.
    • Use of abrasive cleaners and/or other unsuitable cleaners or incorrect use of any cleaning substance/material and lack of proper protection from weather.
    • Damage to Product resulting from power outage, power surges or dips, fluctuating voltage, connection to faulty or otherwise unsuitable or improper power supply (including but not limited to use of extension cords), inadequate or improper voltage or current, reception or transmission problems.
    • Cost/damages incurred from removal or re-installation of the Product.The removal and reinstallation of the Buyer’s product if it is installed in an inaccessible location or is not installed in accordance with published installation instructions.
    • Expenses for travel and transportation for service if the Product is located in a remote area where service is not available.
    • Routine maintenance, cleaning, lubrication, adjustment or alignment of the Product.
    • Failure to follow guidelines provided in the owner’s manual regarding the Product.
    • Using the Product for purposes other than those for which it was specifically designed.
    • Any loss/damages/inconvenience arising from the use or loss of use of the Product during failure, including but not limited to any food loss due to refrigerator or freezer Product failures.
    • Damage to the Product caused before or during delivery service other than that of the Seller.
    • Products that are used exceeding normal limits, used continuously and/or subject to abuse, unreasonable, abnormal or extreme operations.
    • The cost of repair or replacement under the excluded circumstances shall be borne by the Buyer. Seller reserves the right to charge the Buyer for any reasonable and applicable costs and expenses relating to or arising out of repair or replacement under the excluded circumstances.

N.B. Buyers are responsible for installation of all Products; except where the Seller expressly state otherwise, and the Seller will not be held liable for damages caused during poor installation. However, an official request can be made for a representative of the Seller to install product, at a cost, pending agreement.

    • In the event of a failure of Product, Buyer shall:
      • Review the relevant Product owner’s manual and/or manufacturer’s guidelines to determine if the problem can be rectified by the Buyer.
      • Ensure that the Contract is still valid.
      • Make an official report to the Seller within five (5) days of failure to validate the claim, after which Buyer will be told how to proceed by Seller’s representative.