Delivery Policy

  1. Engcleantech is committed to deliver your items within 96 hrs of placing your order. Our dynamic Sales Team will contact you via telephone to schedule delivery, to verify delivery address and to confirm placement of item. Our deliveries are routed and therefore a confirmed time of delivery will be an estimate.
  2. We ask that customers or their assigned representative inspect his/her order, before signing our delivery document confirming receipt in good order. If you are not able to accept delivery after it has been dispatched, the team will assist in rescheduling same at a later date. You will also have the option to collect at our Warehouse / Office, however conditions apply.
  3. This is a basic delivery service and therefore the driver will place your items at your door ONLY and NOT inside your home. Additionally, during this time, we will not be able to set up or install your items. Please also note that delivery will be done to the ground floor of the address, in the case of multi-story buildings or houses. It is paramount to Engcleantech that we conduct our deliveries with the safety of our staff in mind, as such, if the delivery poses a threat to our staff or our property (vehicles or items), we will contact you to make alternative arrangements.
  4. PICK UP POLICY
    • Our system is designed to facilitate pick up options at our warehouse location and selected showroom.
    • Our warehouse is open for pick up Monday to Friday from 8am to 4pm excluding Public Holidays.
    • Please note that an ID will be required at pick up. All online sales must be collected by the purchaser. A third party cannot collect on your behalf.
    • ASSEMBLY AND INSTALLATION SERVICE
    • Our basic delivery service includes the driver placing your item(s) at door but does not include set up or install of your Item(s).
    • Engcleantech offers installation as an additional service and would be happy to install your product upon request, at an additional fee. Once advised prior to delivery, small items can be assembled at our warehouse and delivered already assembled.